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Case Study 1 - Compassion works
Ratepayer extremely relieved and grateful to Council for compassionate help.
Council was paid in full.
Council was paid in full.
Situation
Many stages of legal action had been taken.
Many payment arrangements made but defaulted.
The property was being considered for Sale of Land but was occupied.
Council requested an assessment of the situation as triage for Sale of Land.
Many payment arrangements made but defaulted.
The property was being considered for Sale of Land but was occupied.
Council requested an assessment of the situation as triage for Sale of Land.
Resolution
Enquiries led to Ratepayer at their parents home.
Recuperating after an apparent suicide attempt after failing to cope with mounting financial pressures and with a diagnosis of chronic depression and bipolar disorder.
We immediately:
We assisted and the Ratepayer phoned us several more times for moral support.
On the morning they received the funds, the Ratepayer phoned us for updated Rates amount - 15 minutes later Council called to advise the account had been paid in full at the counter.
Recuperating after an apparent suicide attempt after failing to cope with mounting financial pressures and with a diagnosis of chronic depression and bipolar disorder.
We immediately:
- Ceased legal action
- Established understanding & trust
- Offered support, which was gratefully accepted
We assisted and the Ratepayer phoned us several more times for moral support.
On the morning they received the funds, the Ratepayer phoned us for updated Rates amount - 15 minutes later Council called to advise the account had been paid in full at the counter.